How do I chat with Ubisoft support?

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How do I chat with Ubisoft support?

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To chat with Ubisoft support, you can reach out to their Support Team by clicking on the chat icon at the bottom right of the game’s page, or you can also contact them through their official Discord server, Facebook pages, or by creating a case with them. The Ubisoft Support team is available to assist with any questions or issues you may have, and you can also email them at support.ubisoft.com for account-related inquiries.

Frequently Asked Questions

General Support

  1. How do I email Ubisoft customer support? You can email Ubisoft customer support at [email protected], please send them a direct message with your account username and email address.
  2. How do I get support from Ubisoft? You can contact Ubisoft’s support teams through their official Discord server, X, or Facebook pages, or by creating a case with them.
  3. How long does it take Ubisoft support to respond? It can take up to 48 hours for a response from Ubisoft support.
  4. Why is chat unavailable on Ubisoft? Some Ubisoft Connect PC users may experience issues with not being able to send or receive game invitations or chat messages, which can be resolved by restarting the client or installing the latest version manually.

Account and Technical Issues

  1. How To Contact Ubisoft Support You can contact Ubisoft support by clicking on the chat icon at the bottom right of the game’s page, or through their official Discord server, Facebook pages, or by creating a case with them.
  2. Does Ubisoft have live chat? Yes, Ubisoft has live chat support, which can be accessed by clicking on the chat icon at the bottom right of the game’s page.
  3. Does Ubisoft have discord? Yes, Ubisoft has an official Discord server where you can access and continue conversations with other players and the Ubisoft team.
  4. How do I open a support case at Ubisoft? You can log in to the Ubisoft Help site, select an existing case from the My Open Cases section, or open a support case.

Refunds and Appeals

  1. How long is Ubisoft account blocked for? If you are temporarily suspended due to failed login attempts, 20-60 minutes between a new sign-in should help to lift the ban.
  2. Does Ubisoft support work on weekends? Yes, Ubisoft support is available on weekends, with live chat hours from 11am to 5.15pm UTC+1 on Saturdays and Sundays.
  3. Why is my Ubisoft account suspended? Your Ubisoft account may be suspended due to fraudulent activity or repeated fraudulent purchase attempts.
  4. How do I fix my Ubisoft account? You can troubleshoot login issues in Ubisoft Connect PC by checking for ongoing maintenances, internet connection, and security software, and updating Ubisoft Connect PC to the latest version.

Reporting and Recovery

  1. How do I report a cheater on Ubisoft support? You can report a player in-game during a match by opening the scoreboard, selecting the player, and choosing Report Toxic Behaviour.
  2. Can I recover a Ubisoft account? Yes, you can recover access to your Ubisoft Account if you lose access to it, and the Ubisoft team can help you get back into your account.
  3. Can you appeal a Ubisoft ban? Yes, if you believe the action was taken in error, you can appeal the sanction by submitting a ticket to Ubisoft support.

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