How to Contact Gameloft: A Comprehensive Guide

Gameloft, a leading developer and publisher of mobile games, has been a significant player in the gaming industry since 2000. Whether you’re experiencing a technical issue, need help with your account, or have a general inquiry, contacting their customer support is essential. This article provides a detailed guide on how to reach Gameloft, along with answers to frequently asked questions, ensuring you get the assistance you need.

Direct Methods to Contact Gameloft

The primary ways to contact Gameloft’s customer support are through email and, for specific actions, via text message. Here’s a breakdown of each:

Email Support

The most common and versatile way to reach Gameloft is through email. You can contact them for various issues, including:

• Account recovery: If you’ve forgotten your password or are having trouble logging into your Gameloft account.
• In-game issues: Reporting bugs, technical problems, or other issues encountered while playing a game.
• Customer relations: Addressing questions, concerns, or feedback about your Gameloft experience.

To contact Gameloft customer support, send an email to: [email protected].

When emailing, it’s crucial to provide as much detail as possible to expedite the resolution process. Include details such as:

• Your Gameloft ID or username.
• The name of the game you are experiencing issues with.
• A detailed description of the problem you are facing.
• Any relevant screenshots or videos that illustrate the issue.
• Your device’s operating system and model.

Text Message Support

Gameloft also provides limited support through text messaging for specific actions, particularly for help and unsubscribing from services.

• To request contact information, text HELP to 84149.
• To unsubscribe from Gameloft services, text STOP to 84149.

Keep in mind that text support is primarily for these two specific purposes and might not be helpful for complex technical issues. For more in-depth inquiries, email is the preferred method.

Additional Gameloft Support Resources

While direct email and text are the most effective ways to contact Gameloft, it’s worth noting that:

• Game-Specific Support: For certain games, Gameloft may provide game-specific customer service options through their official support websites or within the game’s interface. Always look for dedicated help sections in your game settings or the game’s official web page.
• Help Center: Gameloft also utilizes help center platforms. For instance, you can submit a ticket to customer care here: gameloft.helpshift.com/a/dragon-mania…. This shows that they might use other platforms to manage support tickets depending on the game.

Frequently Asked Questions (FAQs)

Here are 15 frequently asked questions that cover various aspects of Gameloft support, account management, and general inquiries:

Account and Login Issues

1. How do I recover my Gameloft account?
   If you’ve forgotten your password or are having trouble logging in, try resetting your password through the “Forgot Password” or “Reset Password” link on the login page. If this doesn’t work, contact [email protected] for further assistance.

2. How do I reset my Gameloft password?
   Go to the password reset page and enter the email address associated with your Gameloft ID account. Then, click “Reset password.” Gameloft will send an email with further instructions to your email address.

3. How do I verify my Gameloft account?
   After creating an account, a verification email is sent to your provided email address. Click on the link in the email from Gameloft Customer Care to complete your account setup.

Game Issues and Support

4. How do I report a problem to Gameloft?
   For any questions regarding customer relations or issues related to your in-game activity, contact [email protected]. Providing detailed information will speed up the resolution process.

5. How do I get my game progress back?
   Many games autosave your progress if you are signed in with a service like Google Play Games Mobile App. Sign in with the same account you used previously to restore your game progress.

6. How do I change my game account?
   On your Android device, navigate to Settings > Google > Play Games. Select “Change account for games” to switch between accounts.

Subscriptions and Unsubscribing

7. How do I cancel my phone game subscription?
   Open the Google Play Store app, ensuring you are signed in to the correct Google Account. Tap Menu > Subscriptions. Choose the subscription you wish to cancel and tap Cancel subscription. Follow the provided instructions.

8. How do I cancel my game membership online?
   Go to play.google.com and verify that you’re signed in to the correct Google Account. Click My subscriptions on the left menu. Select the subscription you want to cancel, then click Manage > Cancel Subscription. Confirm by clicking Yes.

9. How do I unsubscribe from Gameloft services?
   Text STOP to 84149.

General Gameloft Information

10. Where is the Gameloft company located?
    Gameloft’s headquarters is located at 14 rue Auber, 9th arrondissement of Paris.

11. What happened with Gameloft?
    Gameloft was acquired by Vivendi in 2016, with Vivendi gaining a majority ownership of 56%.

12. Is Gameloft owned by Disney?
    No, Gameloft is a Vivendi company. All referenced trademarks belong to their respective owners.

13. Is Gameloft still around?
    Yes, Gameloft continues to operate and publishes games, especially in the mobile games market. They have 18 development studios worldwide.

14. Why is Gameloft closing some of its operations?
    Gameloft is shifting its focus to the console and PC markets, leading to some closures in its mobile game business.

15. What is the Gameloft Store?
    The Gameloft Store is the in-house game launcher used to download and launch PC versions of Gameloft games, such as Disney Speedstorm. PC players can create a Gameloft ID account and download games from there.

Conclusion

Contacting Gameloft for support is straightforward, especially when using email. Whether you have a technical issue, need help with account recovery, or simply want to provide feedback, Gameloft’s customer service team is available to assist. By understanding the various contact methods and providing detailed information when reaching out, you can effectively resolve issues and continue enjoying Gameloft’s vast catalog of games. Remember to use [email protected] for most inquiries and the short text message options for help or unsubscribe.