How to Contact Supercell Support

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To contact Supercell support, you can reach out to them directly from within the game by going to Settings, choosing Help and Support, and tapping the blue Message Bubble in the top right of your screen, or you can email them at support@supercell.com for assistance with any issues or concerns you may have. The Supercell support team is available to help with a variety of topics, including account recovery, in-game issues, and payment problems, and they typically respond to inquiries within 2-4 weeks.

Frequently Asked Questions

General Inquiries

How long does it take for Supercell support to respond?: Support may take up to 2-4 weeks to reply, and if they don’t respond within this timeframe, you can post on your thread re-stating your ticket number.
How do I email Supercell Hay Day support?: You can email the team directly at support@supercell.com, and they’ll be happy to help.
How can I connect to Supercell?: To connect to Supercell ID, enter the in-game settings screen, find Supercell ID, and select Connect, then you will be sent a new six-digit verification code on each login.

Account Management

How do I recover my Supercell account?: Search your email accounts for any messages mentioning Supercell ID, and then enter the in-game Settings, tap on Disconnected, and log in.
How do I recover my Clash of Clans account?: If your lost account is connected to a Supercell ID, you might be able to recover it yourself by contacting Support.
How do I transfer my Supercell ID to another email?: Open your game, go to Settings, choose the Supercell ID option, tap the cogwheel to open the Supercell ID Settings, and then tap Change Email next to your current Supercell ID email address.

Technical Issues

Why isn’t Supercell sending me an email?: The email may have been sent to your spam folder, or you may have given the wrong email address or mistyped your email address.
What is a Supercell recovery code?: When you enable the Account Protection feature, you will have the ability to generate a backup recovery code in case you ever lose access to your phone number.
Why is Supercell not sending me a code?: Check your spam folder and double-check that you have no rules set in place that might make these emails end up in a folder.

Gameplay and Safety

How do I report something to Supercell?: Tap the chat message and tap Report, or report disruptive player names by going to the player’s profile, tapping the disruptive player name, and then tapping Report.
Can you get a refund on Supercell?: As with most downloadable software products, items bought in our games (in-app purchases) are non-refundable, but exceptions can be applied in rare cases.
What can Supercell ban you for?: An account will receive a ban if it displays extremely inappropriate, offensive, or criminal content, or if it has already been previously suspended but continues displaying unacceptable behavior.

Account Security

Is sharing Supercell ID illegal?: Selling, buying, sharing, or giving game accounts to other players is against our Terms of Service and is never endorsed by Supercell.
Does Supercell delete inactive accounts?: Supercell reserves the right to terminate any account that has been inactive for 180 days.
Can you see who reported you on Clash of Clans?: Unless they tell you, there’s no way to know who reported you, as this information is kept confidential to protect player privacy.