How do I contact Ubisoft support?

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How do I contact Ubisoft support?

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To contact Ubisoft support, you can reach out to them through various channels, including their official Discord server, X, or Facebook pages, where you can create a case or send a direct message, or you can email them at support.ubisoft.com, and for account-related issues, you can email account.support@ubisoft.com. Additionally, you can also use the chat icon at the bottom right of the game’s page to submit your case, and you can expect a response within 48 hours.

Contacting Ubisoft Support

Overview of Support Channels

Ubisoft offers various support channels to assist with any questions or issues you may have, including live chat, email, and social media.

Frequently Asked Questions

General Support

  1. How do I speak to someone at Ubisoft? You can contact Ubisoft’s support teams through their official Discord server, X, or Facebook pages.
  2. How do I email Ubisoft support? You can email Ubisoft support at support.ubisoft.com for general inquiries, and account.support@ubisoft.com for account-related issues.
  3. Can you chat on Ubisoft Connect? Yes, you can start a group chat from the Ubisoft Connect PC overlay while in-game.

Response Time and Availability

  1. How long does it take Ubisoft support to respond? It can take up to 48 hours for a response from Ubisoft support.
  2. Does Ubisoft support work on weekends? Yes, Ubisoft’s live chat hours are available on weekends, from 11am to 5.15pm UTC+1 on Saturdays and Sundays.

Account Issues

  1. How long do I have to wait for Ubisoft to unlock my account? If your account is temporarily blocked, wait for 90 minutes before attempting to log in again.
  2. Why did Ubisoft suspend my account? Ubisoft may suspend your account due to fraudulent activity or repeated purchase attempts.

Ubisoft Connect

  1. Does Ubisoft Connect still exist? Yes, Ubisoft Connect is still available, and it has replaced Uplay as the new cross-platform hub.
  2. Why is Ubisoft Connect chat not working? You can resolve chat issues by restarting the client or installing the latest version of Ubisoft Connect PC.

Troubleshooting

  1. How do I fix my Ubisoft account? You can troubleshoot login issues by checking for ongoing maintenances, internet connection, and security software, and updating Ubisoft Connect PC to the latest version.
  2. Can I recover a Ubisoft account? Yes, Ubisoft can help you recover access to your account if you lose access to it.

Communication

  1. Does Ubisoft send emails? Ubisoft will only contact you via email if there is unusual activity on your account or to verify a password reset.
  2. Why does my phone number not work with Ubisoft? You may need to try adding your phone number again or linking a different phone number.

Refunds and Complaints

  1. How do I contact Ubisoft for a refund? You can request a refund by signing in to your Ubisoft account, hovering over your profile picture, and selecting My orders.
  2. How do I make a complaint to Ubisoft? You can log in to the Ubisoft Help site and open a support case to submit your complaint.

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