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Transferring Your Ubisoft Games: A Comprehensive Guide

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So, you want to transfer your Ubisoft games from one account to another? The short answer is: it’s possible, but not always guaranteed. Ubisoft handles these requests on a case-by-case basis, and certain conditions must be met. Let’s break down the process and what you need to know.

The Transfer Process: What to Expect

While Ubisoft doesn’t offer a straightforward “transfer button,” they do allow for the possibility of moving games under specific circumstances. Here’s the general approach:

Initiate a Support Case: The first step is to open a support case directly from the Ubisoft account where the game is currently registered. This is crucial because it confirms you are the account holder requesting the transfer.
Provide Proof of Purchase: You must include a valid proof of purchase for the game you wish to transfer. This could be a digital receipt, a scan of a physical game box with a visible key, or any other documentation that definitively proves you own the game. Without this, your request will almost certainly be denied.
Clearly State Your Reason: Explain why you want to transfer the game. Legitimate reasons could include:
- Account Compromise: If your original account has been compromised and you’ve created a new one for security.
- Accidental Activation: Perhaps you mistakenly activated the game on the wrong account.
- Other Valid Reasons: Any other compelling reason you can articulate.
Be Patient: Ubisoft support can take some time to process these requests. Be prepared to wait and follow up politely if you don’t hear back within a reasonable timeframe.
Understand the Limitations: Keep in mind that even if the game transfer is approved, only the game itself is transferred. In-game content, rewards, challenges, achievements, and progress will not be transferred. You’ll be starting fresh on the new account.

Important Considerations Before Requesting a Transfer

Before you jump into the transfer process, consider these key points:

Cross-Platform Compatibility: Verify that the game is compatible with the platform associated with your target Ubisoft account. If you are planning to use your PlayStation, Steam or Xbox accounts with the new Ubisoft account, you must be sure that the game is also available there.
Account Linking: Make sure the target Ubisoft account is linked to the correct platform (e.g., PlayStation, Xbox, Steam) if applicable.
Alternative Solutions: Explore other options first. Is it possible to recover your original account? Could you simply purchase the game again on the new account if the transfer is unsuccessful?
Ubisoft+ Subscription: If you’re a Ubisoft+ subscriber, remember that you can access many games through the subscription. Weigh the cost of subscribing versus attempting a transfer.
No Guarantees: Again, Ubisoft reserves the right to deny transfer requests. There’s no guarantee of success, so manage your expectations accordingly.

The Unfortunate Truth: Account Merging is a No-Go

It’s crucial to understand that Ubisoft does not allow account merging. You cannot combine two Ubisoft accounts and consolidate your games, Units, XP, and other data. If you have games spread across multiple accounts, you’ll need to choose one as your primary account and potentially repurchase games on that account if transfers are not possible.

Moving Game Files Locally

While you can’t transfer game ownership between accounts easily, you can move the game files on your computer. This is useful if you’re switching to a new drive or re-installing your operating system.

Locate the Game Files: By default, Ubisoft game files are located in C:Program Files (x86)UbisoftUbisoft Game Launchergames.
Copy the Game Folder: Select the entire game folder and copy it to your new location.
Delete from the Old Location: Once the files are successfully copied, delete the folder from the old location.
Verify the Game Files: In Ubisoft Connect, locate the game and click “Download.” Ubisoft Connect will detect the existing files and verify them, which is much faster than downloading the entire game again.

Frequently Asked Questions (FAQs)

Here are some frequently asked questions to help you navigate the complexities of Ubisoft account and game management:

1. Can I merge two Ubisoft accounts to combine my games?

No, Ubisoft does not support merging two separate accounts into one. This means you cannot combine your game libraries, Units, XP, or progress from different accounts. You’ll need to decide which account you want to use moving forward.

2. Is it possible to transfer in-game content, like rewards and achievements, along with the game?

No. Even if Ubisoft approves a game transfer, only the game itself is transferred. Your in-game content, rewards, challenges, achievements, and progress will not move to the new account.

3. What kind of proof of purchase do I need to provide for a game transfer request?

Ubisoft requires a valid proof of purchase to verify your ownership of the game. Acceptable forms of proof include:

Digital receipt from the Ubisoft Store or other online retailer.
Scan or photo of the physical game box with a clearly visible game key.
Screenshot of your order history from the platform where you purchased the game.

4. What happens if my Ubisoft account is linked to a platform account (e.g., PlayStation Network, Xbox Live) that I no longer use?

You can unlink platform accounts from your Ubisoft account at any time. However, if you relink a platform account in the future, you must relink the same account that was originally connected.

5. Can I change the email address associated with my Ubisoft account?

Yes, you can change the email address associated with your Ubisoft account. To do so:

Go to the Account Information page and log in.
In the Private information section, choose “Edit.”
Select “Change” next to your email address, then choose “Send.”
Follow the instructions in the email to verify the change.

6. Why does Ubisoft say my account is already linked to another user?

This error typically occurs when the platform account (e.g., Xbox) you’re trying to link to your Ubisoft account is already linked to a different Ubisoft account. You’ll need to unlink the platform account from the original Ubisoft account before linking it to the new one.

7. Can I use the same phone number for two Ubisoft accounts?

No. A phone number can only be associated with one Ubisoft account at a time.

8. Is it against Ubisoft’s terms of service to share my account with someone else?

Yes. Sharing your Ubisoft account credentials is a violation of the Terms of Use and puts your account at risk of fraudulent activity. Account trading and sharing your credentials with unauthorized websites are also prohibited.

9. Can I gift a Ubisoft game to a friend?

You cannot directly gift games through the Ubisoft Store. However, you can send your friend a Ubisoft gift card instead.

10. Can two people play on the same Ubisoft account simultaneously?

No. A shared game library can only be played by one user at a time, including the account owner.

11. How do I restore my saved game files in Ubisoft Connect?

To restore a save file:

Close the game and Ubisoft Connect PC.
Find the backup version of your game’s save folder on your PC.
Right-click the backup folder and select “Copy.”
Paste the folder into the save game directory.

12. Will uninstalling Ubisoft Connect delete my installed games?

No. When uninstalling Ubisoft Connect, you’ll be given the option to keep or remove your installed games and local save files.

13. How do I sync my Ubisoft cloud saves?

Exit the game.
Enable cloud synchronization in the Ubisoft Connect desktop application.
Start your game again.
You’ll be prompted to choose between the local save and the cloud save.

14. Why does Ubisoft sometimes shut down online services for older games?

Ubisoft states that shutting down online services for older games allows them to reallocate resources to new and more actively played games.

15. If I purchase games while subscribed to Ubisoft+, do I keep them if I cancel my subscription?

Yes. If you purchase any games or additional content included in the Ubisoft+ catalog while subscribed, you will keep those purchases even if you cancel your membership.

Final Thoughts

Transferring Ubisoft games between accounts can be a tricky process. By understanding the requirements, limitations, and alternative solutions, you can increase your chances of a successful transfer or find the best way to manage your game library across different Ubisoft accounts. For those interested in the educational applications of games, be sure to visit the Games Learning Society at GamesLearningSociety.org to explore the intersection of gaming and learning.