How to Unlock a Locked WoW Account: A Comprehensive Guide
Fast answer first. Then use the tabs or video for more detail.
- Watch the video explanation below for a faster overview.
- Game mechanics may change with updates or patches.
- Use this block to get the short answer without scrolling the whole page.
- Read the FAQ section if the article has one.
- Use the table of contents to jump straight to the detailed section you need.
- Watch the video first, then skim the article for specifics.
The frustration of a locked World of Warcraft (WoW) account is something no player wants to experience. Whether it’s due to inactivity, suspicious login attempts, or potential security breaches, getting back into Azeroth can feel like a daunting task. Fortunately, unlocking your account is usually a straightforward process, provided you have the necessary information and follow the correct steps.
The most common way to unlock your WoW account is to reset your password. Blizzard will typically send an email to the registered email address associated with your Battle.net account with a link to reset your password. This process often resolves the issue if your account was locked due to suspicious activity or multiple failed login attempts. Alternatively, you can recover access through the “Can’t Log In” page on the Blizzard website. This method will guide you through various options for account recovery based on your specific situation. If neither of these methods works, you may need to contact Blizzard customer support directly for assistance.
Let’s dive into the details, and also address many common questions players have regarding locked and inaccessible accounts.
Understanding Why Your WoW Account Might Be Locked
Before attempting to unlock your account, it’s crucial to understand the reasons why Blizzard might have locked it in the first place. Common causes include:
- Suspicious Login Attempts: If Blizzard detects logins from unusual locations or devices, it might lock your account to protect it from unauthorized access.
- Inactivity: Sometimes, after a prolonged period of inactivity, your account might be locked, requiring a password reset for security purposes.
- Violation of the Code of Conduct: If your account is found to have violated Blizzard’s terms of service, it could result in a suspension or ban. This usually involves specific penalties.
- Multiple Failed Login Attempts: Entering an incorrect password too many times can trigger a lock as a security measure.
- Authenticator Issues: Problems with your Blizzard Authenticator can sometimes result in login difficulties and potentially lead to a locked account.
Steps to Unlock Your WoW Account
Here’s a detailed breakdown of the steps you should take to regain access to your locked WoW account:
1. Password Reset Via Email
- Check Your Email: After being locked out, Blizzard usually sends an email to the registered email address associated with your Battle.net account.
- Click the Reset Link: This email contains a link to reset your password. Click it and follow the instructions on the Blizzard website to create a new password.
- Log In: Once your password has been reset, try logging into your Battle.net account and launching World of Warcraft.
2. Using the “Can’t Log In” Page
- Navigate to the Blizzard Website: Go to the official Blizzard website and click on the “Support” link or find the “Can’t Log In” page directly.
- Follow the Prompts: The “Can’t Log In” page will guide you through various recovery options. This might include verifying your email address, phone number, or answering security questions.
- Submit Verification: Provide the required information and submit the form. Follow any additional instructions provided by the website.
3. Contacting Blizzard Customer Support
- Prepare Information: Gather any relevant information that may be needed such as the CD key from a physical copy of World of Warcraft, character names and realms, first and last name on the account, and any email addresses previously used.
- Submit a Support Ticket: Go to the Blizzard Support website and submit a support ticket explaining your situation and provide any requested details.
- Await a Response: Be patient, as support might take some time to respond. Blizzard’s customer service representatives will guide you through any necessary steps to recover your account.
4. Addressing Authenticator Issues
- Remove the Old Authenticator: If you no longer have access to your old authenticator or have switched devices, you’ll likely need to contact Blizzard customer support to have it removed. They may ask for verification of your identity and account ownership.
- Install a New Authenticator: Once the old one has been removed you can install a new one on your mobile phone, or use Blizzard Phone Notifications as a back up.
- Backup Codes: If you have backup codes for your authenticator, use them when prompted.
Important Tips
- Be Patient: Account recovery can sometimes take time, especially if you need to contact customer support.
- Gather Information: The more information you have regarding your account, the easier it will be to recover.
- Use a Strong Password: Choose a strong password to protect your account against unauthorized access.
- Enable Two-Factor Authentication: The Blizzard Authenticator offers an extra layer of security that can help prevent future lockouts.
- Keep Account Information Updated: Regularly check and update your contact information, including your email address and phone number, to avoid issues during the recovery process.
Frequently Asked Questions (FAQs)
1. What should I do if I receive the error code WOW51900319?
This error indicates a disconnection from the World of Warcraft servers. Check the @BlizzardCS Twitter account for server status updates, and visit their technical support forums for further assistance. You can try restarting the game and your internet modem.
2. Why am I getting error code WOW51900314?
This usually means your login information is incorrect. Double-check your email and password, and ensure you’re not using an outdated password.
3. How do I get my authenticator recovery codes?
Go to your Battle.net account security settings on the Blizzard website. Under “Two-Factor Authentication”, you will find the options to manage backup codes.
4. Can I merge multiple Battle.net accounts?
No, Blizzard does not support merging multiple Battle.net accounts, nor can you transfer games from one account to another.
5. What does error 134 in WoW mean?
Error 134 occurs when World of Warcraft cannot modify a game file, often caused by incorrect permissions, security software, or file errors. Try running the Blizzard app and WoW as administrator to resolve this issue.
6. Will inactive WoW accounts get deleted?
No, inactive WoW accounts are not deleted. Your account is safe even if you haven’t logged in for a while.
7. What is the “currently locked” error code 395002?
This error occurs after too many consecutive login attempts, or if you’ve been disconnected from the server. Wait 5-10 minutes before trying again.
8. What is a Blizzard authenticator?
The Blizzard Authenticator is an app that provides two-factor authentication, adding an extra layer of security to your Battle.net account.
9. How do I transfer my authenticator to a new phone?
Use the restore function on your new device using the serial number and restore code found on the old device.
10. How do I get my 6-digit authentication code?
Once you’ve set up your authenticator, the app will generate a 6-digit code that you can enter when prompted by the Blizzard launcher or website.
11. What does error code WOW51900309 mean?
This error often occurs after the weekly maintenance has completed. Try exiting the game and the Blizzard app, then relaunching.
12. Can I sell my WoW account?
No, selling your WoW account violates Blizzard’s Terms of Service (TOS) and can result in a permanent ban. The account belongs to Blizzard, not the player.
13. How do I unblock someone on Battle.net?
Go to Settings, then Friends & Chat, and select View Block List where you can unblock users.
14. How do I remove my phone number from Blizzard authenticator?
You can update or remove your phone number on your Account Details page. Note that removing this may impact access to certain games.
15. What happens if one of my licenses is suspended for violating the TOS?
Bans are per game license, not the Battle.net account. This means you can still play on other accounts if they’re not banned. However, if the TOS violation was severe enough, this could also trigger a ban of the whole Battlenet account.
By understanding the reasons for account locks and the necessary recovery steps, you can confidently regain access to your World of Warcraft account. Always stay vigilant about your account security, and don’t hesitate to contact Blizzard support when needed.