Is Xsolla Safe to Buy From?
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Xsolla is certified as a PCI Level 1 Service Provider, indicating that it meets the highest security standards for handling sensitive financial information, making it safe to buy from. With its robust security measures and compliance with regional laws and regulations, Xsolla provides a secure payment processing experience for its users, allowing them to focus on their gaming experience without worrying about the safety of their transactions.
Introduction to Xsolla
Xsolla is a US-based fintech company that specializes in payment processing for the gaming industry, working with top clients such as Roblox, Epic Games, and Ubisoft. As a merchant and seller of record, Xsolla operates worldwide, providing secure payment solutions for gamers in different markets.
Security and Compliance
Xsolla’s PCI Level 1 certification ensures that it meets the highest security standards for handling sensitive financial information. The company also complies with laws and regulations in the US, Europe, Korea, and other territories, making it a reliable and trustworthy payment processor.
Frequently Asked Questions
1. What is Xsolla and why is it charging me?
Xsolla is a payment processing company that charges users for processing payments for in-game purchases or subscriptions.
2. Is Xsolla a Russian company?
Xsolla was founded in Russia but is now a US-based fintech company, with its Russian legal entity liquidated in June 2022.
3. Will Xsolla refund me?
Xsolla allows refunds for subscriptions, in-game currency, and in-game items if the purchase has not been redeemed, but game keys are non-refundable.
4. Why is Roblox taking me to Xsolla?
Roblox uses Xsolla as its payment provider to ensure secure and safe transactions.
5. What company uses Xsolla?
Xsolla works with top gaming companies such as Valve, Twitch, Ubisoft, Epic Games, and PUBG Corporation.
6. How do I cancel my Xsolla subscription?
Users can cancel their Xsolla subscription by contacting Xsolla’s customer support via email or telephone.
7. What happened to Xsolla’s Russian office?
Xsolla fired 150 employees at its Russian office in Perm based on a performance-related algorithm.
8. How do I contact Xsolla customer support?
Users can contact Xsolla’s customer support via email at support@xsolla.com.
9. How do I remove my credit card from Xsolla?
Users can remove their credit card information from Xsolla by contacting customer support via live chat.
10. How do I remove my card info from Xsolla?
Users can remove their card information from Xsolla by going to the payments section in their Epic Account and clicking the trash can icon.
11. Why is Xsolla declining my payment?
Xsolla may decline payments if the information is not entered correctly or if the payment method is not accepted.
12. How do you not get scammed on Roblox?
Users should never click on unknown links and only buy Robux and items directly from the official Roblox website.
13. Does Epic Games use Xsolla?
Epic Games uses Xsolla’s payment network to process payments for in-game purchases.
14. Is Russia blocked from PayPal?
PayPal has suspended its services in Russia, including Xoom, a remittance company it acquired in 2015.
15. How do I not use Xsolla on Roblox?
Users can cancel their Xsolla subscription by contacting Xsolla’s customer support and requesting to cancel their account.
By providing secure payment processing solutions, Xsolla enables gamers to focus on their gaming experience without worrying about the safety of their transactions, making it a reliable and trustworthy partner for the gaming industry.