Why are characters locked in Overwatch 2 for old players?
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Characters are locked in Overwatch 2 for old players due to a glitch that causes the game to incorrectly identify their account as a new one, resulting in the Overwatch 2 First-Time User Experience (FTUE) tutorial and locking of certain characters. This issue has been confirmed by Blizzard, and it affects old players who have played the original Overwatch game, causing them to lose access to some of their unlocked heroes.
Understanding the Issue
The problem arises when the game mistakenly identifies an old player’s account as a new one, triggering the FTUE tutorial and restricting access to certain heroes. This can be frustrating for veteran players who have spent a lot of time playing the original game and have unlocked many heroes.
Causes of the Issue
The glitch is caused by a server-side bug that affects the game’s ability to track player progression. This bug can cause old players to lose access to their unlocked heroes, making it seem like they have to unlock them again.
Resolving the Issue
To resolve this issue, players can try relogging into their account or contacting Blizzard support for assistance. Blizzard has also acknowledged the problem and is working on a fix to resolve the issue.
Frequently Asked Questions
General Questions
- What is the Overwatch 2 First-Time User Experience (FTUE) tutorial?: The FTUE tutorial is a series of tutorials that new players must complete to learn the basics of the game.
- Why are some heroes locked in Overwatch 2?: Some heroes are locked in Overwatch 2 due to a glitch that causes the game to incorrectly identify old players’ accounts as new ones.
- Do old players have to unlock every hero in Overwatch 2?: No, old players do not have to unlock every hero in Overwatch 2, as they will have kept their access to all the heroes from the original game.
Hero-Specific Questions
- How do you unlock Genji in Overwatch 2?: Genji can be unlocked by playing through a single match in Overwatch 2.
- How do you unlock Brigitte in Overwatch 2?: Brigitte can be unlocked by playing through 60 unranked matches in Overwatch 2.
- Who is the 38th hero in Overwatch 2?: The 38th hero in Overwatch 2 is Illari, a support character with a solar rifle.
Game-Related Questions
- What is the most important role in Overwatch 2?: The most important role in Overwatch 2 is the tank, as they control the flow of the match and create opportunities for their teammates.
- Can you get banned in Overwatch 2 for leaving?: Yes, players can get banned in Overwatch 2 for leaving matches repeatedly, as this can be considered disruptive behavior.
- Does Overwatch 2 use your old rank?: Yes, Overwatch 2 uses your old rank from the original game, and you will be ranked similarly to what you were before.
Character-Specific Questions
- Who is the oldest character in Overwatch 2?: The oldest character in Overwatch 2 is Sigma, who was added to the game in 2019.
- Who is the strongest character in Overwatch 2?: The strongest character in Overwatch 2 is Sigma, who has the ability to manipulate gravity.
- Who is the hardest character to play in Overwatch 2?: The hardest character to play in Overwatch 2 is Tracer, due to her high mobility and complex gameplay.
Game Mode-Specific Questions
- Are heroes paid in Overwatch 2?: No, heroes are not paid in Overwatch 2, but players can earn them by playing the game and completing challenges.
- What characters are disabled in Overwatch 2?: Some characters, such as Bastion and Torbjorn, have been temporarily disabled in Overwatch 2 due to exploits.
- Will Kiriko be free in Season 2?: Yes, Kiriko will be free in Season 2 of Overwatch 2, and players can unlock her by completing challenges.