Why did I lose my Overwatch heroes?
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If you’re a seasoned Overwatch player who has recently logged into Overwatch 2, you might be wondering why you’ve lost access to your favorite heroes, and the reason for this is likely due to a bug that Blizzard has acknowledged, which can be fixed by simply logging out and logging back in. The game’s new-player experience is designed to introduce new players to the game’s mechanics and heroes gradually, but this has caused some issues for veteran players who are used to having access to all the heroes from the start.
Frequently Asked Questions
General Information
- What happens to my Overwatch 1 heroes in Overwatch 2? If you owned Overwatch 1, you will have access to all the original heroes in Overwatch 2, except for Kiriko, who can be unlocked through the battle pass or by purchasing her directly from the in-game shop.
- How do I unlock new heroes in Overwatch 2? New players will have to play around 150 games to unlock all the original heroes, while old players will have access to all the heroes they had in Overwatch 1.
- Why can’t I play all heroes in Overwatch 2? The game is designed to introduce new players to the heroes gradually, to prevent overwhelming them with too many options at once.
Hero-Specific Issues
- What happened to Mei in Overwatch 2? Mei was temporarily removed from the game due to a bug in her Ice Wall ability, which allowed heroes to reach unintended locations.
- Why was Ramattra not available for free? Ramattra can be purchased from the in-game shop, or unlocked by completing hero challenges.
- Can I still unlock new characters in Overwatch 2 if I missed them in the battle pass? Yes, you can unlock heroes that you missed in the battle pass by completing challenges or purchasing them directly from the in-game shop.
Account and Cosmetic Issues
- Why did I lose my Overwatch cosmetics? If you’re missing your Overwatch cosmetics, ensure that you’re logging into the correct Battle.net account, and try updating your account details if you’re unable to log in.
- Do old Overwatch players get new heroes? Yes, old players will get automatic access to new heroes, including Sojourn, Junker Queen, and Kiriko, when they first boot up Overwatch 2.
- What do old Overwatch players get in Overwatch 2? Old players will carry over all their skins and cosmetics, as well as receive a new item pack to bring into Overwatch 2.
Game Mode and Availability
- What happened to Overwatch PvE? Blizzard has officially scrapped Overwatch 2’s long-awaited PvE Hero mode, but PvE is still a focus for the game moving forward.
- Will Overwatch 2 have old heroes? Yes, the old hero roster is free, but you’ll have to unlock them if you never played the original Overwatch.
- Is Kiriko free for OW1 players? Yes, Kiriko is free for OW1 players, according to Blizzard.
Regional Availability and Bans
- Why is Overwatch banned in China? Blizzard’s titles, including Overwatch, have been taken offline in China due to the end of their distribution partnership with NetEase.
- What characters are removed from Overwatch 2? Bastion and Torbjorn were temporarily removed from competitive play due to bugs in their abilities.
- Can I still play Overwatch 1? If you own Overwatch 1, you may be able to play all the new PvP maps and use the new champions as normal, but you’ll have to pay the retail price of Overwatch 2 if you want to access the PvE content.