Table of Contents

Why is My Merge Dragons Not Working? Troubleshooting Common Issues

Quick answer

This page answers Why is my merge dragons not working? quickly.

Fast answer first. Then use the tabs or video for more detail.

Watch the video explanation below for a faster overview.
Game mechanics may change with updates or patches.
Use this block to get the short answer without scrolling the whole page.

Read the FAQ section if the article has one.
Use the table of contents to jump straight to the detailed section you need.
Watch the video first, then skim the article for specifics.

▶

Experiencing issues with Merge Dragons can be incredibly frustrating, whether it’s a sudden crash, a slow game, or the inability to connect. Several factors can contribute to these problems, and pinpointing the exact cause is the first step towards a solution. Generally, problems fall into categories like internet connectivity, device limitations, game glitches, or account-related issues. Here’s a breakdown of common reasons why Merge Dragons might not be working and how you can address them:

Internet Connection Problems: Merge Dragons, while capable of being played offline, often relies on an internet connection for various functions like cloud saves and updates. A weak or unstable WiFi, 3G, 4G, 5G, or LTE connection can lead to gameplay disruptions.
Outdated App Version: Running an old version of the game can introduce bugs or compatibility issues. Failure to update the app can result in crashes or functionality problems.
Device Overload: If your device (phone or tablet) is running low on memory (RAM) or storage, or if it has a very old operating system, it can struggle to run Merge Dragons smoothly. This can cause slowness, crashes, or even the game refusing to open.
Server Issues: While less common, the Merge Dragons servers can experience outages or maintenance periods. If that’s the case, no one can access the game. The game’s support channel will usually announce these downtimes on their social media and in-game messages.
Game Glitches and Bugs: As with any app, Merge Dragons can have its share of temporary glitches. These can arise after updates or through unexpected interactions in the game.
Account Problems: Issues like account sync errors or corrupted save data can prevent you from accessing your progress or gameplay at all.
Cache and Data Issues: Accumulated cache and data can sometimes cause conflicts in the game, causing instability.
Device Compatibility: In rare cases, the game may not work on extremely old devices that don’t meet the minimum hardware or software requirements.

By methodically checking these potential issues, you can quickly find the cause and get back to merging dragons and restoring your land.

Troubleshooting Steps

Before diving into more technical solutions, start with these basic steps:

Restart the app and your device: Sometimes a simple restart of the Merge Dragons app or even your entire device will clear temporary glitches.
Check your internet connection: Ensure you are connected to a strong and stable WiFi or mobile network. Try turning airplane mode on and off to reset your internet connection.
Update the app: Visit the Google Play Store (Android) or App Store (iOS) to check for any available updates for Merge Dragons.
Clear cache and data (Android): Go to your device settings, find “Apps” or “Applications,” select Merge Dragons, and choose “Storage” to clear both the cache and data. This will clear the app’s temporary files, but your game progress is usually stored in the cloud, so it is safe.
Free up storage space: If your device is low on storage, delete some files and unused apps.
Restart your router: If you are on WiFi, restarting your router will help fix any network related issues.

If these simple steps don’t resolve the problem, explore the more detailed FAQs below.

Frequently Asked Questions (FAQs)

General Gameplay and Troubleshooting

1. Is Merge Dragons offline?

Yes and no. While many levels can be played without a constant internet connection, it’s important to be aware that some features, such as cloud saving and in-game purchases, require a stable internet connection.

2. How do I reset Merge Dragons?

To completely reset or restart your game, clearing all progress, go to Game Settings and scroll to the bottom. Click the “Privacy Settings” tab, then select the “Delete My Data” option. Be sure that this is what you want, because it cannot be undone.

3. How do I update Merge Dragons?

For Android: Open the Google Play Store app, tap Menu > My apps & games. Find Merge Dragons and tap Update.
For iOS: Open the App Store app, tap your profile picture, scroll to see pending updates, and update Merge Dragons.

4. Why is Merge Dragons so slow?

If Merge Dragons is running slowly, it could be due to:

Device limitations: The device may not have enough RAM or processing power to run the game efficiently.
Too many objects in camp: A large number of items in your camp, especially Loot Orbs, can slow down performance due to particle effects.
Game bug/lag: If the game is slow even on the World Map, it may be a bug. Contact support in this case.

In-Game Features and Questions

5. Can I undo a merge in Merge Dragons?

No, merges in Merge Dragons cannot be reversed. Deleted objects cannot be recovered, and chests can’t be closed again. Be careful when you merge.

6. How do you unlock chests in Merge Dragons without gems?

If you don't want to spend gems, you can **sell chests** for coins. Tap a chest to select it, close the popup, and then tap the sell button.

7. How do you get unlimited gems in Merge Dragon?

 There is no legitimate way to get unlimited gems. You can earn Dragon Gems by:
*   **Purchasing them in the in-game shop**.
*   **Completing quests** to find Purple Dragon Stars.
*   **Finding Gems on land**.
*   **Opening chests**.

8. What is the highest score in Merge Dragons?

The maximum score is 2,147,483,647 points. This score is for bragging purposes and has no function other than that.

9. How many levels does Merge Dragons have?

As of the latest information, Merge Dragons has **396 total levels**. This includes 318 normal levels, 37 secret levels, and 41 challenge levels. This number increases with updates.

10. What is the goal of Merge Dragons?

 The primary goal is to revive the land by **merging sets of three or five objects**. The objective is to keep merging to create more powerful objects.

11. What is the hardest wonder in Merge Dragons?

Many consider the **Remains of The Dragon God** (Dragon Trees) to be one of the most difficult wonders to obtain.

12. Which chests are worth opening in merge Dragons?

 **Egg Chests** (Dragon Egg and Radiant Egg) provide good value for gems.

13. How do I get free dragon eggs in merge Dragons?

Free Green Dragon Eggs can be obtained:
*  **Randomly at several levels** as rewards
*  **Randomly from opening Bountiful Chests**
*   **As level rewards**
*   From **Green Dragon Whelps** that sometimes appear for 21 gems.

Account and Purchase Issues

14. How do I get a refund from Merge Dragons?

For **Android** users, forward your **Order ID** (found on your Google Play receipt starting with GPA) to customer support for review. For **iOS**, you can request refunds through the App Store.

15. What should I spend my gems on in Merge Dragons?

Good options to spend gems on:
* Dimensional Jars to obtain high-level items.
* Level Rewards like the Fountain of Legend.
* Certain items in the Buy Menu, like event dragon eggs, riches, stone bricks, mystery nests, and totems.
* Avoid skipping camp quests with your gems.

By carefully considering these potential issues and applying the troubleshooting steps, you can resolve the majority of issues causing Merge Dragons not to work and get back to enjoying the game. If problems persist after trying these steps, always reach out to Merge Dragons’ official support for further assistance.