Will Ubisoft Delete Inactive Accounts?
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Ubisoft does delete inactive accounts, but only in compliance with the law, and the company has stated that it has never deleted accounts that have been inactive for less than 4 years. The General Data Protection Regulation (GDPR) limits the time that companies are permitted to store individual personal information, which is why Ubisoft may delete inactive accounts after a certain period of inactivity.
Understanding Ubisoft’s Account Deletion Policy
To address the concerns of gamers, Ubisoft has clarified its stance on deleting inactive accounts, emphasizing that it only does so in accordance with legal requirements. The company has also reassured users that they will be notified by email if their account is slated for deletion due to inactivity, providing them with an opportunity to cancel the account closure.
Frequently Asked Questions
General Information
- What happens to inactive accounts? Inactive accounts may be terminated if they have been inactive for longer than six months, according to Ubisoft’s terms of use.
- How long is an account considered inactive? Generally, an account is considered abandoned or unclaimed when there is no customer-initiated activity or contact for a period of three to five years.
- Can I recover a Ubisoft account? Yes, Ubisoft can help you recover access to your account if you lose access to it for any reason.
Ubisoft Account Management
- Why did Ubisoft suspend my account? Ubisoft may temporarily lock accounts due to fraudulent activity, and repeated fraudulent purchase attempts can lead to a permanent sanction.
- Do I need a Ubisoft account? Yes, a Ubisoft account is required to benefit from everything Ubisoft Connect has to offer.
- Can I relink Ubisoft accounts? You can unlink and relink accounts, but you will only be able to re-link the same account you had originally connected to your Ubisoft account.
Inactive Account Risks and Consequences
- What are the risks of inactive accounts? Inactive accounts can be compromised by fraudsters and may incur monthly fees until reactivated.
- Can an inactive account be closed? Yes, a dormant account can be closed by visiting your home branch or raising a request through customer care services.
- Will uninstalling Ubisoft Connect delete my games? No, uninstalling Ubisoft Connect will not delete your games, but you will have the option to keep or remove installed games and local save files.
Game Ownership and Access
- Will Ubisoft delete games? No, Ubisoft won’t delete the games you’ve purchased, or remove your digital access to them.
- Can I keep Ubisoft games? Yes, if you purchase games or additional content included in the Ubisoft+ catalog while subscribed, you will keep these purchases even if you cancel your membership.
- Do you keep Ubisoft games after subscription ends? Yes, you will keep the games you’ve purchased, and if the game supports cross-progression, you can carry over your progression and in-game content.
Account Security and Compliance
- Can you get banned from Ubisoft? Yes, Ubisoft accounts associated with activity that violates the Terms of Use may receive disciplinary action.
- How long can an account be inactive? Generally, an account is considered inactive after 12 to 24 months of inactivity, while dormancy typically sets in after a longer period, often exceeding two to five years.
- Does Steam delete inactive accounts? No, Valve does not terminate accounts for inactivity, and deletions are only on request of the account holder.