How to Return a Digital Game on Xbox?
What You Need to Know Before Returning a Digital Game
Before we dive into the process of returning a digital game on Xbox, it’s essential to understand the policies and limitations involved. Here are a few key points to keep in mind:
- Eligibility: You can only return a digital game on Xbox if you purchased it from the Microsoft Store and meet the return window criteria.
- Return Window: You have up to 14 days from the date of purchase to request a refund or return.
- Game Condition: The game must be in its original digital format and not be tampered with or modified in any way.
- Account Eligibility: You must have a valid Xbox account and meet the Microsoft Store’s terms of service.
The Process of Returning a Digital Game on Xbox
Now that you understand the policies and limitations, let’s go through the step-by-step process of returning a digital game on Xbox:
Method 1: Return through the Microsoft Store
To return a digital game on Xbox through the Microsoft Store, follow these steps:
- Sign in to your Xbox account: Go to the Microsoft Store and sign in to your Xbox account.
- Go to the Order History: Click on your profile picture or account icon in the top right corner and select "Order History".
- Find the game you want to return: Locate the digital game you want to return and click on it.
- Click on "Return or Refund": Click on the "Return or Refund" button next to the game title.
- Select the reason for return: Choose the reason for returning the game from the drop-down menu.
- Submit the return request: Click "Submit" to send your return request to Microsoft.
Method 2: Return through the Xbox App
Alternatively, you can return a digital game on Xbox through the Xbox app on your Windows 10 device:
- Open the Xbox app: Launch the Xbox app on your Windows 10 device.
- Sign in to your Xbox account: Sign in to your Xbox account using your Microsoft account credentials.
- Go to the My Games & Apps tab: Click on the "My Games & Apps" tab on the left side of the screen.
- Find the game you want to return: Locate the digital game you want to return and right-click on it.
- Select "Manage": Select "Manage" from the drop-down menu.
- Click on "Return or Refund": Click on the "Return or Refund" button at the bottom of the screen.
- Select the reason for return: Choose the reason for returning the game from the drop-down menu.
- Submit the return request: Click "Submit" to send your return request to Microsoft.
What Happens After You Submit Your Return Request
After submitting your return request, Microsoft will review your request and respond accordingly:
- Refund: If your return request is approved, you will receive a full refund for the game, minus any applicable fees.
- Store Credit: If your return request is approved, you may also receive store credit for the game, which you can use to purchase other games or content on the Microsoft Store.
- Reactivation: If your return request is denied, you will not be able to reactivate the game on your Xbox console.
Tips and Considerations
Here are some additional tips and considerations to keep in mind when returning a digital game on Xbox:
- Make sure you have a valid reason for return: Ensure that you have a valid reason for returning the game, such as it not working properly or not meeting your expectations.
- Keep your proof of purchase: Keep your proof of purchase, such as your order confirmation email, as you may need to provide it to Microsoft.
- Be patient: Return requests can take up to 7-10 business days to process, so be patient and don’t contact Microsoft multiple times.
- Check your Xbox account: After submitting your return request, check your Xbox account to ensure that the game has been removed from your library.
Conclusion
Returning a digital game on Xbox can be a straightforward process, but it’s essential to understand the policies and limitations involved. By following the steps outlined in this article, you can successfully return a digital game on Xbox and get a refund or store credit. Remember to keep your proof of purchase and be patient, as return requests can take some time to process.